Shipping Policy

1. Order Processing

Orders are processed on business days only (Monday to Friday, excluding Australian public holidays). Orders placed before 12:00 pm AEST on a business day are typically dispatched the same day. Orders placed after 12:00 pm or on weekends and public holidays will be dispatched the next business day.

During peak periods (Christmas, Tour Down Under, major sale events), processing times may be extended by 1–2 business days. We will notify you if there is a significant delay.

You will receive a dispatch confirmation email with tracking details when your order leaves our warehouse.

2. Australian Shipping

Delivery timeframes are estimates and commence from the date of dispatch, not the date of order. Timeframes may be longer for remote or regional areas (see Section 6).

GST

All prices on our website include GST (10%). A tax invoice will be emailed to you upon dispatch.

3. International Shipping

We ship to selected countries internationally. International shipping rates are calculated at checkout based on destination, weight, and dimensions.

International shipping rates and available countries are subject to change. If your country is not listed at checkout, we are unable to ship there at this time.

4. Tracking Your Order

All orders include tracking. You will receive a dispatch confirmation email containing your tracking number and a link to track your parcel. You can also track your order via:

• Australia Post tracking
• The carrier's website referenced in your dispatch email

If you have not received a dispatch email within 3 business days of placing your order, please check your spam folder before contacting us.

5. Delivery & Missed Deliveries

Deliveries are made during business hours. A signature may be required for some parcels. If no one is available to receive the parcel, the carrier will leave a card with instructions to collect from a local post office or depot, or may leave it in a safe place at their discretion.

Please ensure your delivery address is correct at checkout. We cannot be held responsible for parcels delivered to an incorrect address provided by the customer. Address changes after dispatch may not be possible.

Parcels uncollected from a post office or depot within the carrier's holding period will be returned to us. Re-delivery charges may apply.

6. Remote & Regional Areas

Deliveries to remote, regional, and rural areas of Australia (including parts of WA, NT, and Far North QLD) may take additional time beyond standard estimates. Additional shipping surcharges may apply to some remote postcodes and will be displayed at checkout before payment.

7. Lost or Damaged Parcels

If your parcel has not arrived within the expected timeframe, please:

1. Check the tracking information for the latest update;
2. Check with neighbours or your local post office;
3. Contact us at nalini@ridetime.bike if the parcel is more than 5 business days overdue.

If a parcel is confirmed lost by the carrier, we will lodge a claim on your behalf and send a replacement or issue a full refund at your preference. If your parcel arrives damaged, please photograph the damage before opening and contact us within 48 hours.

Under the Australian Consumer Law, if goods are lost or damaged in transit before delivery to you, you are entitled to a remedy from us regardless of the carrier's position.

8. Customs, Duties & Import Taxes (International Orders)

International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

We are required to declare the full value of goods on customs documentation and cannot mark parcels as gifts or undervalue them. Delays caused by customs processing are outside our control.

We recommend checking your country's import regulations before ordering. Refusal to pay import duties resulting in a parcel being returned to us will incur return shipping charges deducted from any refund.

9. Contact Us

For all shipping and delivery enquiries:

• Email: nalini@ridetime.bike
• Response time: Within 2 business days (Monday–Friday AEST)

Shipping rates and timeframes are subject to change. This policy is provided as a general template and should be updated to reflect your actual shipping partners and pricing.