Returns & Refunds Policy

1. Your Legal Rights Under Australian Consumer Law

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), our products come with statutory consumer guarantees. You are entitled to a remedy if our products:

• Are not of acceptable quality (i.e. not safe, durable, free from defects, or fit for normal purpose);
• Are not fit for a disclosed purpose you made known to us before purchase;
• Do not match their description as represented on our website;
• Have a hidden defect that would not have been apparent on reasonable inspection.

Major failure: You are entitled to choose a full refund, replacement, or repair. You are also entitled to compensation for any other reasonably foreseeable loss or damage.

Minor failure: We may choose to repair, replace, or refund at our discretion.

These rights apply regardless of whether the item was purchased at full price or on sale.

2. Faulty or Defective Items

If you receive an item that is faulty, damaged on arrival, or does not match its description, please contact us within 14 days of receipt at nalini@ridetime.bike with:

• Your order number;
• A clear description of the fault or damage;
• Photographs clearly showing the issue.

We will assess your claim promptly. If the fault is confirmed, we will cover all return shipping costs and provide your choice of remedy in accordance with the Australian Consumer Law.

Note: Damage caused by normal wear and tear, misuse, failure to follow care instructions, or accidental damage after delivery is not covered under consumer guarantees.

3. Change of Mind Returns

We offer a 30-day change-of-mind return policy from the date of delivery. While the ACL does not require retailers to accept change-of-mind returns, we offer this as a courtesy.

To be eligible, items must be:

• Returned within 30 days of the delivery date;
• Unworn, unwashed, and unused;
• In original condition with all tags still attached;
• In original, undamaged packaging;
• Accompanied by proof of purchase (order number or confirmation email).

Change-of-mind returns are eligible for a store credit or exchange only — not a cash refund, unless required by the ACL. Return shipping costs for change-of-mind returns are the customer's responsibility.

4. Size Exchanges

We understand that Nalini's Italian sizing can differ significantly from Australian sizing. We prominently display sizing advice throughout our website. We offer one complimentary size exchange per order where:

• You contacted us about sizing before ordering and followed our advice, or;
• Our size guide contained an error;

For all other size exchanges, our standard change-of-mind conditions apply (Section 3 above). We strongly recommend consulting our size guide before purchasing. Items exchanged for size must meet all conditions in Section 3.

If your preferred size is not in stock, we will issue a store credit to the value of the original purchase.

5. Items We Cannot Accept for Return

The following items are not eligible for change-of-mind returns (unless they are faulty under the ACL):

• Items that have been worn, washed, or used;
• Items with tags removed;
• Items returned after 30 days from delivery;
• Custom or personalised team kit orders;
• Items marked as "Final Sale" or "Non-Returnable" at time of purchase;
• Intimates, underwear, and base layers (for hygiene reasons);
• Items without proof of purchase.

6. How to Return an Item

1. Contact us first at nalini@ridetime.bike with your order number and reason for return. Do not send items without prior authorisation — we cannot guarantee we can process unauthorised returns.
2. Receive a Return Authorisation (RA) number — we will email you within 2 business days with your RA number and return address.
3. Pack your item securely in its original packaging if possible. Clearly write your RA number on the outside of the package.
4. Ship to the return address provided. We recommend using a tracked service — we are not responsible for items lost in transit to us.
5. We will inspect the returned item and process your refund, exchange, or store credit within 5–7 business days of receiving it.

7. Refund Method & Timing

Refunds will be issued to the original payment method used at checkout. Processing times:

• Credit/debit card: 5–10 business days after we process the refund (dependent on your bank);
• PayPal: 3–5 business days;
• Store credit: Issued immediately upon approval.

You will receive an email confirmation when your refund or store credit has been issued. If you have not received your refund within 10 business days, please contact your bank before contacting us.

8. Return Shipping Costs

• Faulty or incorrect items: We pay all return shipping costs;
• Change of mind or size exchange: Customer is responsible for return postage. Original shipping fees are non-refundable;
• International returns: Customer is responsible for all return shipping costs and any customs duties or taxes. We recommend using a tracked and insured service.

9. Sale Items

Items purchased during a promotional sale or marked as "Sale" are eligible for exchange or store credit (not cash refunds) for change-of-mind returns, provided they meet all conditions in Section 3. Your statutory rights under the Australian Consumer Law apply regardless of sale status — faulty sale items are still covered.

10. Gift Returns

If an item was purchased as a gift and you have a gift receipt or the original order number, we can issue a store credit to the value of the item. Without proof of purchase, we are unable to process a return.

11. Contact Us

For all returns enquiries:

• Email: nalini@ridetime.bike
• Response time: Within 2 business days (Monday–Friday, AEST)

If you believe we have not honoured your rights under the Australian Consumer Law, you can contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state/territory consumer affairs body.

This Returns Policy is provided as a general template. Nalini Australia recommends seeking independent legal advice to ensure this policy is appropriate for your circumstances.