Privacy Policy
1. Our Commitment
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect, hold, use, and disclose personal information only in accordance with those principles and this policy.
We will not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent.
2. Information We Collect
We may collect the following categories of personal information:
Identity & Contact Information
- Full name, email address, phone number
- Billing and delivery addresses
- Business name and ABN (trade account applicants)
Transaction Information
- Order history, items purchased, pricing
- Payment method type (we do not store full card numbers)
- Correspondence related to orders, returns, or enquiries
Technical & Usage Information
- IP address, browser type and version, device type
- Pages visited, time spent on site, referring URLs
- Cookie identifiers and session data
Marketing Preferences
- Email marketing opt-in/opt-out status
- Communication preferences
3. How We Collect Information
We collect personal information:
- Directly from you — when you create an account, place an order, submit a trade application, sign up for our newsletter, contact us, or interact with our website;
- Automatically — through cookies, analytics tools, and similar technologies when you browse our website;
- From third parties — such as payment processors (Shopify Payments, PayPal), shipping carriers, and social media platforms where you interact with our content.
Where practicable, we will allow you to interact with us anonymously or using a pseudonym, unless it is impractical to do so (e.g. processing an order requires accurate delivery information).
4. Why We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your orders and managing returns;
- Communicating with you about your orders, account, and enquiries;
- Providing customer service and resolving disputes;
- Assessing trade account applications;
- Sending marketing communications where you have opted in (you can unsubscribe at any time);
- Improving our website, products, and services through analytics;
- Complying with legal obligations, including tax and consumer law requirements;
- Preventing fraud and ensuring the security of our platform.
We will not use your information for any purpose that would not be reasonably expected by you, or use sensitive information for a secondary purpose without your consent.
5. Disclosure to Third Parties
We may disclose your personal information to the following categories of third parties:
- Shopify Inc. — our e-commerce platform provider, which processes and stores order and customer data on our behalf;
- Payment processors — including Shopify Payments, Stripe, and PayPal, to process your transactions;
- Shipping and logistics providers — to deliver your orders (e.g. Australia Post, CouriersPlease, DHL);
- Email marketing platforms — (e.g. Klaviyo, Mailchimp) where you have consented to receive marketing;
- Analytics providers — including Google Analytics, to help us understand how our website is used;
- Legal and regulatory authorities — where required by law, court order, or to protect our rights;
- Professional advisers — including lawyers, accountants, and auditors, under confidentiality obligations.
All third parties we engage are required to handle your information in a manner consistent with the Australian Privacy Principles.
6. Overseas Disclosure
Some of our service providers store data on servers located outside Australia, including in the United States, European Union, and other jurisdictions. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles (APP 8.1), or we obtain your consent to the disclosure.
By using our website, you acknowledge that your information may be transferred to and processed in countries outside Australia.
8. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses SSL/TLS encryption (HTTPS) for all data transmission. Payment card data is handled by PCI-DSS-compliant payment processors — we do not store full card numbers on our servers.
While we take these precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You should take care to protect your account credentials.
If we become aware of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.
9. Your Rights
Under the Australian Privacy Principles you have the right to:
- Access the personal information we hold about you (APP 12);
- Correct inaccurate, out-of-date, incomplete, or misleading information (APP 13);
- Request deletion of your personal information where we are not required by law to retain it;
- Opt out of direct marketing at any time by using the unsubscribe link in any email or contacting us directly;
- Complain about how we have handled your personal information.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days. We may need to verify your identity before processing a request.
10. Children's Privacy
Our website is not directed at children under the age of 15. We do not knowingly collect personal information from children under 15. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.
11. Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us first using the details in Section 12. We will investigate and respond within 30 days.
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
12. Contact Us
For any privacy-related enquiries, access requests, corrections, or complaints:
- Privacy Officer: Nalini Australia Pty Ltd
- Email: nalini@ridetime.bike
- Address: 29a Campbell Street, Brighton VIC 3186, Australia
This Privacy Policy is provided as a general template. Nalini Australia recommends seeking independent legal advice to ensure this policy is appropriate for your specific circumstances and complies with all applicable Australian privacy laws.